AI Chatbot
Reinvent the customer experience on your website with a transactional chatbot designed 100% for the camping industry and connected to your rates and availability. Guide customers from their very first question through to booking and arrival, with a journey automatically generated from your offers, content and rates.
AI camping chatbot: a new experience for your guests
Availability, rates, accommodation, services: how many times a day does your team answer the same questions? Imagine being able to answer them automatically, at any time, even when your team is busy. Ctoutvert has created an intelligent transactional agent, designed specifically for outdoor hospitality properties and groups of properties. Integrated directly into your website, it answers users’ most frequently asked questions 24/7. Powered by an advanced language model (LLM) and data about your property, accommodation and, above all, availability and rates, it understands and reformulates requests naturally.
The result? A smoother customer experience, fewer enquiries to handle for your reception, marketing and sales teams, and a more effective customer relationship from the very first click, thanks to simple integration.
Why choose an AI chatbot for your campsite?
The chatbot optimizes the outdoor hospitality booking experience using artificial intelligence.
Automatic synchronization
Automatic synchronization with your Ctoutvert tools and content, with real-time updates. The solution draws on multiple sources: your website, your Secureholiday data, the Ctoutvert CRM, APIs connected to Ctoutvert, and any internal documents you choose to share. It adapts to your property, with multilingual support, a customizable tone of voice, real-time activities, and more.
Natural language understanding (LLM)
This tool adapts to the way your website visitors communicate: it uses Artificial Intelligence (LLMs such as the one used by ChatGPT) to understand travellers’ intentions, even when their queries are phrased in an unconventional way. It responds in natural language to your guests’ frequently asked questions about accommodation, rooms, services, facilities, activities, and more.
Management, customization & interaction tracking
Each campsite retains full control over its information. Statistics on the questions asked and the sales generated are also available, as the chatbot is directly connected to your booking funnels to extend the user experience.
Your smart assistant for welcoming and informing your guests
- Your website (content scraping),
- Secureholiday (rates, availability, opening periods, additional products/services, accommodation inventory, etc.),
- The Ctoutvert CRM, using customer information to retrieve a booking,
- Your connected partners
- Your internal documents (PDFs, menus, schedules, terms and conditions, cancellation insurance terms, etc.),
- Q&A sheets that you can add to or edit, for example with information about your destination and tourist activities in the surrounding area,
- Updates that you can send in real time via a simple system (similar to sending an SMS to share the menu of the day, for example).
- Independent campsites looking to effortlessly automate customer interactions with AI before, during and after the stay.
- Chains and groups with multiple properties looking to provide a consistent user experience across all their websites.
- Answer frequently asked questions at every stage of the customer journey: before booking (waterslides, distance to the beach, pet policy, etc.), before arrival, during the stay and after the stay.
- Automatically adapt responses based on your rates, schedules, and the content provided or suggested.
- Adapt to the person interacting with the chatbot (customers and prospects), the stage of the journey (before, during or after the stay), and the communication channel (web or WhatsApp).
- Provide contextualized answers based on your data and offering.
- Adapt to your tone of voice (friendly, professional, humorous, etc.).
- Provide a seamless booking journey: from simple informational questions through to the booking funnel.
- Information collection & structuring → automatic retrieval of information from your Secureholiday interface, your website, your CRM or your documents (PDFs, Excel files, text documents, etc.).
- Standardization & enrichment → creation of a centralized database on our servers, organized by topic.
- Intelligent dialogue → users ask questions, and our AI chatbot finds the best answer based on the information in the database. If in doubt, it makes suggestions or asks for clarification.
How is it different from other chatbots?
Unlike competing solutions, it’s not just another bot in disguise:
- It is fully hosted, developed and maintained by Ctoutvert, with an approach tailored specifically to the outdoor hospitality industry.
- It natively integrates sales and performance logic, guiding website visitors all the way through to purchase.
- It learns from and draws on your own content, whether generated, suggested or freely created.
- It provides information that is always up to date: rates and availability are updated in real time, while other content is updated hourly, with the option to trigger an update manually.
- It adapts to multiple contexts: the type of business (independent or group), the person interacting with it (prospect or customer), the stage of the journey (before or after booking), and the communication channel (web or WhatsApp).
- It draws on multiple sources (website, CRM, documents, APIs, etc.).
- It integrates seamlessly into your official website while preserving your visual identity.
Examples of questions our camping chatbot can handle
- Help me book a stay.
- I’d like to book from 4 to 11 July for 4 people.
- Can I bring my dog?
- How far away is the beach?
- What activities are planned this week?
- Is the swimming pool heated at Easter?
- What is the average price at the restaurant?
- What are the reviews like for the kids’ club?
Try our chatbot in action
Try our chatbot today and discover how your website can turn visitors into customers without adding to your teams’ workload, while offering them a new conversational experience.